Introduction: Teams and Crises
1.How Teams Respond to Rare, Catastrophic Events: An Overview
Part I: Setting the Tone for a Crisis Response
2.Tone, Timing, and Patterns
3.How Trauma Teams and Flight Crews Set the Tone
4.How Seaport and MBA Crisis Teams Share Information and Avoid Solution Fixation
Part II: Adapting on the Fly
5.To Adapt With Routines or Without Them?
6.How Flight Crews and Nuclear Plant Crews Adapt During Crises
7.How the NEADS Team Adapted to the Nonsensical on 9/11
Part III: Finding the Balance
8.Team Leaders & Tensions
9.How Nuclear Plant Crews Balance Routine and Improvisation
10.How Flight Crews Balance Planning and Acting
11.How Mine Rescue Teams Go Slow to Go Fast
Part IV: Helping Teams Become Crisis-Ready
12.Designing High-Performing Teams for Crises
13.Training High-Performing Teams for Crises
14.Enhancing Team Resilience for Crises
15.The Ethics of Crisis Preparation